Grievance & Complaint Redressal

How to submit a complaint

Include your registered name and phone number, request/vendor reference where available, a clear description and relevant screenshots or photos.

Types of complaints

• Vendor delay, no-show, product, price or conduct issue
• False customer request, abuse or customer unavailability
• Account access, phone verification or notification problem
• Privacy, location, photo or account deletion request
• Fraud, harassment, impersonation or unsafe activity

Review process

We may contact the customer, vendor or other relevant party, review app records and request supporting information. Serious safety or fraud concerns may lead to immediate temporary restrictions while review is ongoing.

Contact

Name: Deepak Mittal
Designation: Grievance Officer, Taaza Thela
Email: TaazaThela@gmail.com
Phone: +91 8126842893
Working hours: Monday–Friday, 10:00 AM–6:00 PM IST
Contact address: 1 Dwarikapuri, New Mandi, Muzaffarnagar, Uttar Pradesh - 251001