This Privacy Policy applies to the Taaza Thela Customer App, Vendor App, Admin App, website and related support services. Taaza Thela was founded by Deepak Mittal and Aanya Mittal and operates from Muzaffarnagar, Uttar Pradesh, India.
1. Information we may collect
Depending on how you use the service, we may collect:
- Account and identity details: name, mobile number, email address, account role and profile photo.
- Location and address: approximate or precise location, saved addresses, landmarks, service radius and live vendor location while relevant features are active.
- Customer activity: product requests, order or ping details, quantities, status updates, cancellations, ratings, feedback, reports and support messages.
- Vendor information: business/thela/shop name, vendor type, service capability, working status, photos, location, prices, inventory, offers, payout or settlement records and approval information.
- Device and technical information: device identifiers used by Firebase services, notification tokens, app version, logs, crash or diagnostic information and security events.
- Verification information: phone-verification status and limited OTP delivery or verification logs. We do not ask users to disclose an OTP to Taaza Thela staff.
2. Device permissions
The apps may request location, camera/photo access and notification permission. Location supports nearby vendor discovery, service-radius checks, navigation and active service tracking. Camera/photo access supports vendor verification and profile or daily product photos. Notifications provide request, status and account updates. Permissions can be controlled from Android settings, although some features may not work without them.
3. How information is used
- To create, verify and protect accounts.
- To connect customers with suitable nearby vendors.
- To process requests, communicate status and support fulfilment.
- To review vendor applications, photos, service areas and reliability.
- To provide notifications, support, complaints handling and dispute review.
- To prevent fraud, spam, no-shows, misuse and security incidents.
- To maintain, analyse and improve the apps and services.
- To comply with applicable legal obligations.
4. When information is shared
When a customer initiates a request, relevant details such as name, phone number, address, location and request information may be shared with the selected vendor as needed to fulfil that request. Vendor details may be shown to customers for discovery, trust and service communication.
We may use service providers for cloud hosting, authentication, storage, maps/geocoding, push notifications, OTP delivery, analytics, diagnostics and technical support. These providers process information according to their services and applicable terms. Information may also be disclosed where required by law, to protect safety or prevent fraud.
Taaza Thela does not sell personal information to advertisers.
5. Data security
We use reasonable technical and organisational safeguards, including access controls, Firebase security rules and encrypted network connections where supported. No internet service can guarantee absolute security.
6. Data retention
Information is retained only for as long as reasonably necessary to provide the service, maintain security, handle complaints and disputes, prevent fraud and satisfy legal or accounting requirements. Some records may be retained after account deletion where a legitimate or legal reason applies.
7. Account and data deletion
Users may request deletion through the in-app account settings where available, or through our Account Deletion page. After verification, we will delete or anonymise eligible account data. Certain transaction, fraud-prevention, complaint or legally required records may be retained.
8. Children
Taaza Thela is not directed to children under 13. A parent or guardian should supervise any minor using the service.
9. Changes to this policy
We may update this policy when the service, technology or legal requirements change. The latest effective date will be displayed on this page.
10. Contact
Grievance Officer: Deepak Mittal
Email: TaazaThela@gmail.com
Phone: +91 8126842893
Contact address: 1 Dwarikapuri, New Mandi, Muzaffarnagar, Uttar Pradesh - 251001